‘NISSAN Service Technician Education program’ ensures highly skilled and motivated professionals drive customer satisfaction
Kuwait, 27 December 2018: Abdulmohsen Abdulaziz Al Babtain Company (AABC), the sole authorized dealer of Nissan vehicles in the State of Kuwait, recently conducted an internal training program designed for technicians to upgrade their skills and familiarize themselves with the latest service techniques. ‘NISSAN Service Technician Education Program’, or N-STEP, is driven to manage customer’s current demands and support overall satisfaction and retention.
With the onset of innovation, advanced mechanisms and electronic systems, technicians are increasingly required to raise the level of excellence with modernized repair work and tasks. Hence, armed with the aim of imparting systematic training to NISSAN technicians, Al Babtain Group’s Learning & Development center launched an educational program that hones and delivers the highest form of skill set that will allow them to ‘Fix it right the first time’ at the service shop.
Al Babtain Group’s Learning and Development center is among the few Nissan Service Centers in the GCC certified to execute a training of this quality and caliber. It ran the N-STEP 3 Engine master and Chassis master training followed by the N step 3 Master level training which is considered one of the most progressive exercises presently available. During the course, qualified technical staff were taught updated diagnostic skills including real test drives.
Dr. Meyyappan Mahendhran inaugurated the four week program and stressed on the importance of being adequately equipped to handle evolving needs in a fast pace technological world. In total, 28 technical staff were trained during the months of October and November where in Abdulmohsen Abdulaziz Al Babtain Company’s (AABC), Senior Trainer, Mr. Jeevan A Pais delivered the program at the Al Babtain Technical Training center in Shuwaikh.
In line with its mission to maintain superior quality of work, higher productivity, and increased customer satisfaction, Al Babtain believes in overcoming new challenges with state of the art resources and tools. The authorized dealer of Nissan Motor Co Ltd. in Kuwait focusses on the strategic growth of its core areas such as its offerings, processes, and people ranging from technical, frontline staff and operational management to sustain the overall performance of the brand and business.